FAQ

Payments

1) What payment methods do you accept?

• We accept various payment methods including PayPal, Shop Pay, Google Pay, Visa, Mastercard and American Express cards

2) Is my payment information secure?

• Absolutely. Our website uses encrypted SSL security to ensure that your credit card information is 100% protected.
  
  

Shipping

Do you offer international shipping?

• Yes, we ship worldwide. Shipping rates and times may vary for international orders.

 

Returns and Exchanges

1) What is your return policy?

• We accept returns within 30 days of purchase. Items must be in their original condition. 

2) How do I exchange an item?

• For exchanges, please contact our customer service. We will guide you through the steps to exchange your product.
  
  For further information, please visit Returns & Refunds

 

Customer Support

1) How can I contact customer service?

• For any queries, please reach out to us via our Contact Page or email us at support@casatrova.com

2) What are your customer service hours?

• Monday - Saturday 9AM - 6PM PST